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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Articles

Can I test the speed of your servers?
You can test our servers at http://ideamesh.com/serverstatus.php
Views: 846
Do your servers have Zend Optimizer or IonCube installed?
Yes! We have both of the latest versions of Zend Optimizer and IonCube automatically activated...
Views: 422
How can I view traffic / hits to my websites?
With your hosting account is included the powerful AWStats analysis application. This...
Views: 394
How do I access my files via FTP?
Click here to watch the video tutorial 1. Click on "FTP Accounts". 2. Enter the following...
Views: 402
How do I add a subdomain?
Click here to watch the video tutorial Click the icon labeled "Subdomains". Type in the...
Views: 367
How do I change my contact email and preferences in cPanel?
Click here to watch the video tutorial From the cPanel WHM click the "Update Contact Info"...
Views: 479
How do I create and modify MySQL databases?
Click here to watch the video tutorial 1. Click on "My SQL Databases"2. Enter a database name in...
Views: 381
How do I create email accounts?
Login to your control panel with the login information provided in your welcome email. Click...
Views: 487
How do I modify the default 404 error page?
In the /www folder of your account you will find a file called 404.shtml.  You can modify...
Views: 393
How do I park a domain on top of my website so that both domains show the same site?
Click here to watch the video tutorial From the cPanel WHM Click the "Parked Domains" Icon...
Views: 411
How do I redirect users automatically to a new address?
Click here to watch the video tutorial 1. Click on "Redirects" under "Domains"2. Select the...
Views: 403
How do I use cPanel to control my hosting account?
Once you login to your cPanel account check out the handy included video tutorials. They should...
Views: 524
How do I use the MySQL Wizard to setup a database for use with my website?
Click here to watch the video tutorial Click on the MySQL Database wizard under the Databases...
Views: 389
How often are backups performed?
Shared servers are backed-up once a week on Friday. You can access a backup of your website...
Views: 930
How to perform an on-demand full backup and download it.
Click here to watch the video tutorial A full backup includes all of the files in your home...
Views: 426
What do I put in my email client for incoming and outgoing mail server?
For both the incoming and outgoing mail server you would enter : mail.yourdomain.com
Views: 860
What do I set my nameservers to if I registered my domain through another registrar?
All domains hosted at ideamesh.com should have their nameservers set to :  ...
Views: 485
What is the difference between parked, addon, and subdomains?
A parked domain simply points to your existing website and displays the same page as the primary...
Views: 883

Announcements

All hosting plans have been upgraded! — Great news! We have upgraded our hosting plans once again.  All existing customer accounts have been upgraded successfully and you should see the new quotas in place immediately. Thanks again to your continuued business! More »
All new domain name registrations now with free privacy protection! (except .us) — All new domain name registrations now with free privacy protection! (except for .US) Existing customers will be transferred over to the new system as their domain names come up for renewal, or can request to renew... More »
Updates to the Terms of Service — We have updated our Terms of Service. Please see section 13a, 13b, and 13c regarding our updated Domain Registration policies. Click here to view our Terms of Service More »
New site redesign — We have just launched our new site design and to make your visit with us a more friendly experience.  We're also working on updating  our knowledgebase to help you with commonly asked questions about our various services. Be sure to check out our blog which... More »
We now accept Visa, Mastercard and Discover! — We now officially accept Visa, Mastercard, or Discover credit cards as forms of payment for any of the services we provide.  Transactions on your credit card will appear as IDEAMESH INC More »
Increased the bandwidth and harddrive space for all hosting customers — Our deals just keep getting better. Starting today all of our hosting plans have been upgraded to include even more bandwidth and harddrive space!  Existing customers have their plans upgraded automatically.  As... More »
Ideamesh adds Enom domains and SSL certificates to it's catalog of products — Ideamesh is proud to bring you low priced domain names from Enom.  We have added an extensive list of Top Level Domains from Enom as well as a catalog of SSL certificates including a RapidSSL certificate at only... More »
Ideamesh upgrades all hosting accounts to include cPanel access! — We have provided all of our hosting customers with a new control panel interface for their hosting account called cPanel.  This software will allow you to have fine tune control of all aspects of your hosting account. A... More »